Mexican telecom operators refuse to enable dual SIM for Xiaomi 10T Pro

According to XiaomiAdictos a Mexican telecommunications company called Telcel was accused of unethical behavior in blocking the dual-SIM function of Xiaomi 10T Pro (Redmi K30S Extreme Commemorative Edition).

Several users claimed that the supplier utilized to glue and plastic sheets to physically prevent the use of the Mi 10T Pro’s dual SIM card, and also blocked the function through software.

A Xiaomi 10T Pro user named Foxhoundelta reported some suspicious unethical actions by the Mexican telecommunications company Telcel. The user seemed to want to use the dual SIM card function of the Mi 10T Pro but found that the SIM card tray was blocked by a plastic sheet and glue.

The user also accused Telcel of claiming that the Mi 10T Pro does not have dual SIM card functionality and that this feature has also been blocked by the software.

The Mexican operator Telcel, which belongs to the huge América Móvil company with more than 280 million wireless users, is often accused of irregular business practices and is one of the most complained companies on the consumer website Apestan.com.

The product page provided by Telcel for Xiaomi 10T Pro also did not mention the functional description of its dual SIM card. Xiaomi pointed out that the availability of dual SIM card support ‘may vary between different markets.’

Regardless of whether there is a difference, telecommunications providers should not physically tamper with smartphone devices without the end user’s knowledge.

(Via)