Last year, Microsoft launched a new Xbox Series X game console and launched a new Xbox Series X handle.
According to the report, although most users are satisfied with the Series X upgrade, some users say that the Series X controller will keep disconnecting and reconnecting when playing games.
In the official Microsoft Q&A forum, the issue of handle disconnection has received more than 400 responses, of which more than 1,800 users have clicked on the ‘I have the same question’ option.
A Microsoft spokesperson stated that the company has noticed the problem and is working to fix it.
At Microsoft, we conduct strict quality assurance tests on all products and are committed to providing customers with an unparalleled gaming experience. We know that some players may experience the disconnection of the new Xbox controller. Our team is actively working on a solution that will be resolved in a future update.
For users who use Xbox controllers on Windows, Microsoft recommends that users download the latest Windows updates and optional updates. As per the report, some Windows 10 users have reported that after installing the latest update, the handle disconnection problem has been resolved.
(Source)
