Tips
How can I fix a lost broadband connection?
There are few things in life as frustrating as an “Address Not Found” message in your Web browser. Timed-out connections, a little red X in your network connection icon, or an “Internet Explorer cannot display the Web page” error screen all add up to the same unfortunate problem.
Finding and fixing the problem is never easy, mainly because there are so many places where something can go wrong. This might be your cable company’s line drop, a satellite dish antenna, or a phone line. Make sure the cable is connected securely, and any cabling that runs outside the house hasn’t been damaged by weather.
How can I fix a lost broadband connection?
- Try turning your hub off and on again. Leave it switched off for five minutes to refresh your connection.
- If you have an Open reach modem, try restarting it.
- It’s worth checking all the power and Ethernet cables are firmly plugged into the hub.
- Check that your hub is connected directly to the master socket without any extension cables.
- If your main BT socket is one of the two shown below, you can skip this check.
- For other socket types, if you’re plugging any item into a socket on your broadband line you must plug it into a micro-filter before plugging it into the line socket.
- For testing purposes, we recommend connecting via an Ethernet cable to see if it fixes the issue. If you don’t have an Ethernet cable, however, you may need to look at the wireless settings on your hub.
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