Touch ID is a way to secure your iPhone or iPad and make purchases in the App Store or iTunes Store. It was first introduced on the iPhone 5s. Touch ID has been applied on every subsequent iPhone, including iPhone SE (2nd generation) until it was replaced with Face ID on iPhone X or later. And for the iPad series, Touch ID has been used on iPads since the iPad Air 2 until iPad Pro (1st generation and 3rd generation).
However, many iPhone users reported that they failed to activate Touch ID after the iOS update, or fingerprint is not working at all. So to help more people solve this problem, here in this guide, we will show you how to fix Touch ID failed issues which will work on your iPhone 5/6/7/8.
Furthermore, Touch ID not working is most likely to happen because your fingers or fingerprints are not clean when touching the Home button. Or, the touch ID may scan failed while you are using a case or screen protector and the home button is covered.
How to fix Touch ID not working on iPhone and iPad
1.Turn off the Touch ID Features then Back on
Go to Settings > Touch ID & Passcode > Enter your Passcode. Then turn off the iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn the iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.
2. Remove and Re-add Fingerprints
Go to Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints > Tap on the fingerprint, which you want to delete > Then tap on Delete Fingerprint. Repeat this until all your fingerprints are removed > Tap on Add a Fingerprint > Follow the on-screen instructions to set up a new fingerprint.
3. Cover the Home Button Completely
Make sure the fingerprint sensor works by covering the Home button completely with your finger, touching the surrounding metal ring. While Touch ID is scanning your finger, you shouldn’t tap or move around too quickly. And If you’re using a phone case or protective one, make sure it doesn’t cover the Home button or the surrounding ring. Or, you can remove your phone case or screen protector and try again.
4. Make Sure both your Finger and Home Button are Dry
If your finger is sweat or there is liquid on your iPhone, you need to wipe both your finger and your home button.
5. Force Restart your iPhone or iPad
If the Touch ID still not working, you need to try to force restart iPhone/iPad. To force restart the device with Touch ID: Hold down the Wake/Sleep button until the Apple logo appears > Slide to power off.
6. Unlock iPhone without Pressing Home Button
If you don’t like this “Press home button to unlock” feature, you can also open your iPhone with “Rest Finger to Open” and “Raise to Wake”, which allows you to unlock iPhone with Touch ID (Fingerprint) without pressing the home button.
- To enable Rest Finger to Open: Settings > General > Accessibility > Home Button > Toggle Rest Finger to Open to ON.
- To enable Raise to Wake: Settings > Display & brightness > Toggle Raise to Wake to ON.
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