MacRumors shows that when a customer has an iPhone device in need of repair if the device is reported as “missing” in the GSMA device registry, the Apple Store and Apple Authorized Service Providers will receive an alarm.
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Under this new policy, Apple now requires service technicians to deny users repairs when they are told their missing status in their internal MobileGenius or GSX systems. This policy is applicable for missing devices.
This means that Apple® Stores and Authorized Service Providers will no longer repair iPhones reported as missing through the GSMA Device Registry. These steps will reduce the stealing of devices.
The policy is aimed at preventing its repair service providers from repairing phones that may have fallen into the wrong hands. The GSMA Device Registry is a database of device serial numbers that contains information about the status of each device.
For example, if someone reports their phone stolen to law enforcement, authorities may flag the device through the GSMA, which can help repair service providers identify these lost devices.
Furthermore, it builds on Apple’s existing rules that prohibit technicians from removing a device’s Activation Lock unless customers can provide proof they purchased the device. This is in favor of the users.
Apple will also refuse to perform repairs if the user puts the device in Lost Mode through the Find My app, which locks the device and displays contact information on the lock screen.
At present, Apple has not publicly responded to this news, but Apple’s move is bound to reassure users who have lost their mobile phones, and it also locks the barrier for abnormal channel devices to pass official repairs.
Of course, people who really want to steal mobile phones will not choose official channels for maintenance, and ensuring the safety of users’ mobile phones requires the joint efforts of Apple, maintenance channels, and officials.
