Key Points:
- Fingerprint problems: Galaxy S24 users in Korea report fingerprint recognition issues after the One UI 6.1.1 update.
- Samsung Pay: Fingerprint authentication problems affect Samsung Pay, possibly due to app-related issues.
- Possible fix: Restarting the device or clearing the app cache may help; Samsung has yet to acknowledge the problem.
Some users of the Samsung Galaxy S24 series in Korea are experiencing problems with fingerprint authentication after the recent One UI 6.1.1 update. These issues include misinterpreted fingerprint scans or the device failing to recognize pre-saved fingerprints, leading to frustration among users.
One of the major concerns involves Samsung Pay, where fingerprint authentication is reportedly not working. This could be related to the app itself, as reinstalling Samsung Pay has helped some users resolve the issue.
Another notable case involves the phone mistakenly attempting fingerprint authentication while inside a user’s pocket. After five failed attempts, the device temporarily disables fingerprint access, requiring a PIN or pattern unlock instead.
Currently, the rollout of the One UI 6.1.1 update is still in its early stages, and Samsung has not officially acknowledged the fingerprint problem. If the issue becomes widespread, Samsung may need to halt the update to fix the bug.
In the meantime, users experiencing issues are encouraged to restart their devices or clear the app cache. For persistent problems, submitting a report with a log file to Samsung’s support team might lead to further investigation and a solution.
The global rollout of One UI 6.1.1 is expected to begin on September 9, with Phase II devices, such as the Galaxy S22 series, scheduled to receive new features starting on September 12.
After the recent One UI 6.1.1 for the Galaxy S24, some users facing issues related to fingerprint sensor.#OneUI6 #TeamGalaxy#GalaxyS24 pic.twitter.com/BSFCFV19IT
— Samson Sir (@SamsonSirJi) September 6, 2024
