Top 3 Key Points:
- A Turkish user reports that Galaxy Buds FE exploded, causing permanent hearing loss.
- Samsung offered a replacement but denied the explosion, stating it was “deformed.”
- The user is seeking legal action due to dissatisfaction with Samsung’s response.
A shocking incident involving Samsung’s Galaxy Buds FE has raised concerns after a user reported that one of the earbuds exploded, leading to permanent hearing damage. This case, reported by a Turkish customer, adds a new dimension of risk to Samsung’s affordable True Wireless Stereo (TWS) earbuds. Although this is the first reported case, it highlights the importance of product safety.
The Incident
A Turkish user purchased the Galaxy Buds FE as part of expanding their Samsung ecosystem, alongside a pre-owned Galaxy S24 Ultra. The earbuds, which came partially charged at 36%, were later borrowed by the user’s girlfriend to test. According to the user, one of the earbuds exploded in her ear shortly after being worn, leading to immediate medical attention. The user was informed by a doctor that she had suffered permanent hearing loss due to the explosion.
Samsung’s Response
The situation escalated when the affected user contacted Samsung’s customer service. According to the user, Samsung denied that the earbuds had exploded, instead claiming they were simply “deformed.” Despite this denial, the company offered a new pair of Galaxy Buds FE as a goodwill gesture, but this response was seen as inadequate given the severity of the injury.
Legal Action and Safety Concerns
The user, frustrated by Samsung’s response, is now considering legal options. The incident has prompted questions about the safety of Samsung’s affordable earbuds, and there have been calls for the company to conduct a thorough investigation to prevent future incidents. For now, the user seeks compensation for medical expenses related to the hearing damage.
In conclusion, this incident raises significant safety concerns that Samsung needs to address urgently. A transparent investigation and accountability are crucial to ensure customer safety and prevent future risks.
