Key points:
- Samsung Galaxy A15 and A24 users are facing video playback problems.
- Videos appear black with sound, and error messages pop up.
- Samsung is working on a software update to fix the issue.
Samsung Galaxy A15 and A24 users have been experiencing frustrating video playback issues. When trying to watch videos in the Gallery app, users have reported seeing a black screen with sound but no picture. Additionally, error messages like “An unknown error has occurred” or “Video codec not supported” often appear.
These problems aren’t limited to just video playback. Users have also noticed issues with video calls, where they can’t see the other person’s video. Even third-party apps are affected, with videos failing to play correctly.
Samsung has confirmed that these issues are caused by a problem with the phone’s video codec. Some videos seem to trigger these errors, while others may play normally after restarting the phone. However, the affected videos will continue to cause problems.
The good news is that Samsung is aware of the issue and is working on a software update to fix it. While there’s no exact timeline for the update yet, it’s expected to be available soon.
To ensure you have the latest software on your Galaxy device, simply go to Settings > Software Update > Download and install. Once the update is available, install it to resolve the video playback issues and enjoy your videos again.
