Key Points:
- Update Issue: Samsung’s recent update is causing older Galaxy devices, like the S10 and Note 10, to stop working.
- Bootloop: Affected devices are stuck in a loop, unable to turn on completely.
- Factory Reset: The only solution is to reset your phone to factory settings.
Samsung’s recent update for older Galaxy devices, including the S10 and Note 10, has been causing a serious problem. Many users have reported that their phones are stuck in a boot loop, meaning they can’t turn on properly.
This issue is linked to a faulty update for the Samsung SmartThings Framework. Unfortunately, since the phones are stuck in this loop, you can’t simply undo the update.
The only way to fix this problem is to perform a factory reset. This will erase all your data, so it’s important to have a backup before you proceed.
Here’s how to reset your Galaxy device:
- Turn off your phone completely.
- Press and hold the Bixby and volume up buttons.
- Press and hold the power button until you see the Samsung logo.
- Release the buttons.
- Use the volume buttons to navigate to “Wipe data/factory reset.”
- Use the power button to select it.
- Confirm the reset.
- Select “Reboot system now.”
Samsung is likely working on a fix for this issue. In the meantime, it’s recommended to turn off automatic updates in the Galaxy Store to prevent further problems.
