Samsung has announced an extended free screen replacement program for users in India facing a “green line” issue on their Galaxy smartphones. This problem has been reported across various models, including the Galaxy S21 series, S21 FE, and S22 Ultra. Users began noticing vertical green or pink lines on their screens, particularly after software updates. While it’s unclear if these updates directly cause the issue, it has become a common complaint among affected users.
What’s Causing the Green Line Issue?
The exact cause of the green line issue is still uncertain, but users have often observed it post-software updates. Some speculate that these updates may inadvertently trigger hardware defects, causing lines to appear without any physical damage. However, Samsung has not confirmed this linkage officially. Users with no apparent screen damage, like drops or impacts, have reported the problem, suggesting a possible defect related to display calibration or software bugs.
Eligible Devices and Extended Program
Initially, Samsung’s response was limited, but due to increasing reports and feedback, the company decided to expand its replacement offer. The program now covers:
- Galaxy S21, S21 Plus, S21 Ultra
- Galaxy S21 FE (models G990B and G990E)
- Galaxy S22 Ultra
The program is valid until December 31, 2024, providing a one-time free screen replacement for users, even if their device is out of warranty. However, the device must be free of any physical or water damage to qualify for the replacement.
Other Brands Facing Similar Issues
Samsung isn’t alone in dealing with this display issue. Other manufacturers, like OnePlus and Google, have faced similar problems. For example, OnePlus also rolled out a free screen replacement for affected models. Google Pixel devices have reported similar green line issues, but Google’s response has been more limited, focusing on specific models with ongoing warranty coverage.
How to Get Your Screen Replaced
Affected Samsung users in India can visit authorized service centers to avail of this replacement program. Users must provide proof of purchase, and while the screen replacement itself is free, there might be labor charges depending on the service center’s policies. Some users have reported challenges in getting service centers to comply, often requiring escalation to Samsung’s customer support for resolution.
Conclusion
This extended screen replacement program is part of Samsung’s effort to maintain customer satisfaction amidst rising complaints. If you are facing the green line issue, it’s advisable to visit a service center before the program’s end date in December 2024 to get a free screen replacement.
This comprehensive approach should help affected users resolve the issue without extra costs, enhancing their experience with Samsung’s flagship devices.
